The LBank crypto exchange has officially commented on recent accusations of account restriction and withdrawal blocking, confirming its commitment to the security of client assets and the transparency of risk-control procedures.
Key fact: the user was allowed to withdraw 100% of the deposited funds even before he publicly raised his claims. The remaining withdrawal restriction affects exclusively funds that may be linked to anomalous activity — not trading profit.
What the compliance review revealed
An internal analysis by LBank's risk-control service recorded a number of violations related to device usage and account access. In particular, trading was conducted from nearly 50 different devices under a single account. In addition, different devices were used in different KYC verification sessions, and the installation and login times of the verification devices almost coincided with the data of the device used for initial registration. The account was logged into simultaneously from multiple devices.
Such indicators raised concerns and required additional review within the framework of risk-control procedures and the applicable user agreement. LBank emphasized that the restrictions are based on identified risk indicators, not on the profitability of trading in the account.
User rights and appeal procedure
The exchange has assigned a separate team that will review the user's objections and reassess the grounds, scope, and necessity of the remaining restrictions — taking into account the trading history, the client's explanations, and the platform's rules. Deposits, withdrawals, and trading not covered by the restrictions operate as usual. The user retains the right to contest the assessment, file a complaint, and use the available legal remedies.
Context: security as a systemic priority
The case reflects a broader challenge faced by centralized crypto exchanges. LBank was founded in 2015 and has been operating for more than ten years; according to the platform, it has not had a single major security incident over the past decade. In August 2026, the exchange launched the Crypto Resilience Initiative, engaging CertiK and SlowMist for its security system. The initiative covers security assessment, vulnerability discovery, threat analysis, incident response, and new risks associated with AI agents. LBank also holds an ISO/IEC 27001:2022 certificate.
A separate signal is regulatory. In September 2026, the AFSA Committee on Financial Services Regulation requested LBank's removal from an AIFC Court order after the measures taken by the exchange in response to the regulator's claims. The court granted the request and officially removed LBank from the order.
Cryptalist analysis: The case demonstrates that modern exchange compliance is increasingly built on behavioral device analytics, not just on asset custody. For the market, this means growing requirements for transparency in appeal procedures: reputational weight will go to those platforms that can document the grounds for restrictions and lift them proportionately. Investors should evaluate exchanges not only by trading volumes but also by the quality of disclosure of risk policies and the availability of independent security audits.